{"id":4263,"date":"2020-10-11T13:56:01","date_gmt":"2020-10-11T10:56:01","guid":{"rendered":"https:\/\/radis.ee\/faq\/"},"modified":"2020-10-11T13:56:37","modified_gmt":"2020-10-11T10:56:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/radis.ee\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_6494a965 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion remove_indents\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section active\" id=\"ne7c\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-ne7c\" aria-expanded=\"true\"><h3 class=\"w-tabs-section-title\">What is the material we use?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ne7c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We obtain wood, prefabricated components and other materials from partners we know and trust. This ensures that everything we put into our furniture meets our standards for beauty and performance and respects both the people that made them and the environment that created it.<\/p>\n<p>All Radis furniture is made from natural birch plywood, also oak veneered, finished with oil wax. We use also HPL (high pressure laminate) coated plywood. All the plywood we use is CARB2 (free of formaldehyde), FSC certified and is sourced from trusted partners from Finland, Belgium and Estonia.<\/p>\n<p>By making our furniture using only sustainable raw materials, we reduce and limit the environmental impact of the entire supply chain.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"df0e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-df0e\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">What oilwaxes do we use?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-df0e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We use German Osmo and UK Treatex toned waxes, which are produced using state-of-the-art production methods. They ensure the best possible protection of your furniture, are environmentally friendly and suited for all interior wood surfaces. The wax is made from natural ingredients, which lets the wood breathe and maintain its natural beauty. Surfaces treated with oil wax are extra strong and durable while repelling water and dirt. The wax consists of natural vegetable oils and waxes like jojoba, linseed and sunflower oil, beeswax, candelilla and carnauba wax. It does not contain biocides and preservatives, which means that the it is physiologically safe and can even be used on treating toys.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"vf80\"><button class=\"w-tabs-section-header\" aria-controls=\"content-vf80\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">Where is Radis furniture made?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-vf80\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>All our products are manufactured in our factory in Tallinn, Estonia, North Europe.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"kfea\"><button class=\"w-tabs-section-header\" aria-controls=\"content-kfea\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">How to maintain Your furniture?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-kfea\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>While the surface will sustain stains from wine, beer, cola, coffee, tea, juice, milk and other liquids these can be removed without any traces. Should rejuvenation of the surface be required, it can easily be done by cleaning and retreating the surface with oil wax. Wood veneer should only be cleaned with a damp cloth in the direction of the grain, and dried immediately after with a lint-free cloth. Spilled liquids should be quickly removed to avoid staining. Do not use furniture polish. And don\u2019t place hot objects on the furniture, as this may result in discolouration.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k04f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k04f\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">How to assemble the furniture?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k04f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The assembly instructions are attached to every products. The assembly itshelf is very easy and You just need a\u00a0Phillips screwdriver. Should You later need to dismantle Your furnitue, You just have to perform the assembly instructions backwards.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c0b9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c0b9\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">Should You fix Your furniture to a wall?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c0b9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we recommend attaching a furniture item to a wall if it is higher than 100 cm. We provide You with the right amount of wall brackets with furniture screws.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w11b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w11b\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">Who designs Radis furniture?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w11b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Most of the furniture is designed our\u00a0 in-house team headed by Raul Abner. However we work also with other designers who love natural materials and minimalistic furniture.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j17b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j17b\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">Will Radis release any new products?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j17b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Sure! We&#8217;re constantly working on new ideas and designs. Sign up for our newsletter to hear about them before anyone else!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g1d8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g1d8\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">What payment options are available?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g1d8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We accept all secure payments with PayPal, Klarna, MasterCard and Visa, also bank transfer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"z235\"><button class=\"w-tabs-section-header\" aria-controls=\"content-z235\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">Does Radis furniture come with a guarantee?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z235\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We make every furniture unit with quality materials that stand up to tough daily use. Besides this we give a solid 2-year guarantee. For more details, please read our\u00a0Terms of Service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l299\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l299\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">Can You return Your product?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l299\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For more details, please read our <a href=\"https:\/\/radis.ee\/en\/terms-conditions\/\" target=\"_blank\" rel=\"noopener\">Terms of Service<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h2fa\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h2fa\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">What to do if Your furniture arrives damaged?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h2fa\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We use well-protected package and heavy packages are on small pallet to avoid any damages. Our shipping partner Dachser is also trusted partner for us. However every time You receive a shipment from us, please check the package before signing the courier. Should You notice any damage, please contact us to submit a claim. We&#8217;ll need a picture of the furniture unit that is damaged. We work hard to send You new furniture piece as soon as possible, usually in a week.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a369\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a369\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">How much does shipping cost?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a369\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In Europe the shipping is absolutely free. If you\u2019re in the US and Canada, we recommend to order our furniture from our official <u><a href=\"https:\/\/www.archiproducts.com\/en\/radis\/products\" target=\"_blank\" rel=\"noopener\">retaile Archiproducts<\/a><\/u>. If you&#8217;re in another country, please contact customer service to get a shipping estimate.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h3c7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h3c7\" aria-expanded=\"false\"><h3 class=\"w-tabs-section-title\">How is Radis furniture delivered?<\/h3><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h3c7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Radis furniture is delivered in flat pack boxes by trusted delivery company\u00a0Dachser, directly to your front door.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"What is the material we use?We obtain wood, prefabricated components and other materials from partners we know and trust. This ensures that everything we put into our furniture meets our standards for beauty and performance and respects both the people that made them and the environment that created it. All Radis furniture is made from...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4263","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Radis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/radis.ee\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Radis\" \/>\n<meta property=\"og:url\" content=\"https:\/\/radis.ee\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Radis\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/radisfurniture\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-11T10:56:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/radis.ee\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/radis.ee\\\/en\\\/faq\\\/\",\"name\":\"FAQ - 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