Terms & Conditions

The owner of the online store RADIS.EE (hereinafter referred to as the online store) is Radis OÜ (registry code 12019984), located at Vaalu 10 Tallinn 13522 Estonia.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products and are in euros, including VAT. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method – credit cards or Paypal. Payment methods are provided by Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped to all European countries with Dachser. The seller bears the shipping cost and the respective price information is displayed next to the shipping method. All shipments generally arrive at the destination specified by the purchaser within 4 weeks. The courier always calls You before to agree the shipment time.

Radis furniture is delivered in flat pack boxes by trusted delivery company Dachser, directly to your front door.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us Radis OÜ (registry code 12019984), located at Vaalu 10, Tallinn, 13522, Estonia, info@radis.ee, +372 5558 5656, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise. The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@radis.ee or calling +37255585656.

The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to info@radis.ee or submitted by calling +37255585656.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.

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